The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

The purpose of this job holder is to perform a variety of moderately complex information technology support duties to ensure the smooth delivery of technology services. Monitors operate or coordinate and assist others in the operation of computer hardware, software, and peripherals in order to achieve desired results.

• Provide WFP IT standard software and hardware on-time support and services for users.
• Test different scenarios and use cases in the training environment before deployment in production.
• Provide support in configuring offline devices, to ensure their health status supports WFP programs during redemption.
• Understand various delivery mechanisms and their implementation, including cash (bank account, mobile money), and e-voucher technology
• Assist in the initial deployment of new IT infrastructure at new premises and in the field.
• Effectively manage local IT ServiceDesk and IT incident ticketing systems for efficient and on-time support provided to the users.
• Assist office users in accessing digital tools like the Beneficiary Management Platform, providing end-to-end configuration support and offer technical assistance to cooperating partners (CPs), end users.
• Assist the country office in conducting IT Assessments to determine the optimal delivery mechanism for the country.
• Conduct Learning and capacity-building sessions with study materials for Beneficiary Management tools for cooperating partners.
• Maintain and ensure data accuracies for informed decision-making.
• Maintain communication with regional office and the Global Service Desk for all Beneficiary Management platform-related issues, ensuring resolution within five hours for quick response.
• Handle any other tasks assigned by the line manager.